Ordering & Payment
All orders are subject to acceptance by Cubic Promote. Prices are quoted in AUD and exclude GST unless stated otherwise. We accept payment via credit card, bank transfer, and PayPal. A 50% deposit may be required for large orders, with the balance due prior to dispatch.
Pricing & Price Match Guarantee
We offer a price match guarantee — if you find the same product cheaper from another Australian supplier, we will match or beat the price. Bulk wholesale volume discounts apply automatically based on quantity ordered.
Production & Delivery
Standard production turnaround is approximately 2 weeks from artwork approval. Express 24-hour dispatch is available for select products. We ship Australia-wide via trusted carriers. Delivery times vary by location (typically 1-5 business days after dispatch). 100% on-time delivery is our commitment.
Artwork & Virtual Proofs
We provide free virtual proofs (mock-ups) showing how your logo or design will appear on the product. Artwork must be supplied in vector format (AI, EPS, PDF) for best results. Our graphic design team can assist with artwork preparation if needed.
Returns & Warranty
If products are faulty or do not match the approved proof, we will replace them at no cost. Custom-printed products cannot be returned for change of mind. Please inspect your order upon delivery and report any issues within 7 business days.
Information We Collect
When you visit cubicpromote.com.au, we may collect personal information you provide directly (name, email, phone, company name, shipping address) as well as information collected automatically (IP address, browser type, device information, pages visited, and cookies).
How We Use Your Information
We use your information to process orders, provide customer support, send quotes and virtual proofs, communicate about your purchases, send marketing updates (with your consent), improve our website, and comply with legal obligations under Australian law.
Data Sharing
We do not sell your personal information. We may share data with trusted service providers (delivery companies, payment processors, IT providers) who assist in fulfilling your orders. Third-party partners are bound to keep your data confidential and secure.
Your Rights
Under the Privacy Act 1988 (Cth), you have the right to access, correct, or request removal of your personal data. Contact our Privacy Officer at sales@cubicpromote.com.au or call 1300 858 288 to make a request.
Cookies
We use cookies and analytics tools to enhance your browsing experience, analyse site traffic, and optimise content. You can manage cookie preferences through your browser settings.
Contact
For privacy-related inquiries, contact our Privacy Officer: Cubic Promote, Suite 903, Level 9, 46 Market Street, Sydney NSW 2000. Email: sales@cubicpromote.com.au.
